Technology in Clubs: Where are We Heading?
In 2011, the National Club Association (NCA) and Hospitality Financial and Technology Professionals (HFTP®) established the NCA-HFTP Technology Task Force to assess the landscape of technology in clubs. In that study, electronic communication (such as club websites, email, social-networking and text messaging) was identified as
Should My Club Have Committees?
Committees can be a blessing or a curse in the scheme of private club governance and management. When they step over the boundary from advisors to managers, it is disruptive, frustrating and a waste of resources. On the other hand, the absence of this front-line
How can we get a more strategic perspective on the club’s long-term financial position?
There seems to be a blind spot in the industry when it comes to financial focus. While a great deal of a typical club board’s time and attention goes into dissecting income statements and budgets, I see very few boards that recognize the importance of
Emotional Ownership in Private Clubs
Warren was delighted when his fellow club members selected him to serve on the board of governors. He couldn’t wait to roll up his sleeves and jump straight into the big issues plaguing the club: stagnant membership growth, financial uncertainty and distrust of the board
Breaking Through the Noise: New Methods for Fact-Based Governance
Most club have a lot of member data: club departments know how many dining reservations each member has made, the number of golf rounds played, the special events and services that each member uses. But how many clubs make this information actionable in real time
What is Cyber Liability Insurance? Experts’ Corner
“Cyber” Liability is insurance coverage specifically designed to protect an organization from: Liability claims involving the unauthorized release of information for which the organization has a legal obligation to keep private or confidential Liability claims alleging invasion of privacy and/or copyright/trademark violations in a digital,
Golf By the Numbers: Where Does the Industry Stand?
Much is discussed, or spun, about the game of golf, whether it is attracting new members, recapturing the magic of the Tiger Woods’ boom, renovations, Topgolf, twists on the game or a litany of other topics. Here are a few statistics to aid your discussions
Distribution of Club Labor Expenses
STAFF COMPENSATION is the largest expense in any club. In fact, industry data shows that at the median, 55 percent of a club’s total revenue goes to payroll. While distribution of labor expense among the club’s departments does vary somewhat based on club type, food
Making Work Matter for Millennials: 3 Clubs Share Their Secrets
First they were coming. Now they’re here—millennials are the largest cohort in U.S. workplaces and apparently the least engaged generation of your workforce. So what’s a club to do? When it comes to making work matter to millennials, it’s time to move from stereotypes to