Q: What is the ideal size for a club board? A: Many clubs are saddled with overly large boards, as those tend to be the standard of the day when their by-laws were written many years ago. Too many governors, which we’ll describe as anything more
Recently, I attended a local chapter meeting of the National Capital Club Managers Association and heard a presentation by Ray Cronin of Club Benchmarking on fact-based governance. One of his premises is that opinions do not belong in the boardroom. The directors have a responsibility
The relationship between a club’s general manager and board members is one of the most critical partnerships to the club’s success. The general manager is charged with the day-to-day conduct of the club’s operations and supervises and directs all activities and affairs. The board is
Q: What are some key best practices related to conducting accurate pricing comparisons on club supplies? A: It is important to know what to look for when you receive a price comparison. In many cases, comparisons pair the customer’s purchases with lower quality items. For example,
Q: How do you find the right interim GM and ensure his or her success? A: Filling a management gap can be a time of high anxiety for membership and particularly for staff. There is uncertainty around what is happening and how it will affect them,
Transformational leaders are often described as those who stimulate and inspire followers to achieve extraordinary outcomes and, in the process, develop their own leadership capacity. Transformational leaders help followers grow and develop into leaders by empowering them and by aligning the objectives and goals of
Every club manager has heard the phrase “I didn’t know anything about that” and “Oh, I never read the newsletter” multiple times in their career. Even more disconcerting is the rumor mill that is disseminating the mistruths about a variety of things around the club.
A major portion of a club’s total operating revenue goes to payroll—about 55 percent at the median. Extensive analysis of club industry data has provided valuable insight into how that money is distributed and what drives the particulars of salaries, benefits and bonuses for the
Q: What are some key best practices related to conducting accurate pricing comparisons on club supplies? A: It is important to know what to look for when you receive a price comparison. In many cases, comparisons pair the customer’s purchases with lower quality items. For example,
The Desert Highlands Association has been fortunate to experience successful governance practices over many years. In my role as COO, it has been important for me and our board members to seek out and encourage club members with vision and wisdom to serve on committees,