Dear Readers, please allow me to introduce you to Generation Y (1982-1995*). Believe me when I say that knowing Y and what inspires them to join and engage will likely determine your club’s long-term success. Generation Y, also known as Millennials, are the children of
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do
Future club leaders are groomed early—often by serving on committees before being elected to the club board. Successful clubs give much thought to leadership succession in the club boardroom. However, is that same process incorporated into management succession planning? In order to maintain a strong
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best
Q How can I prevent expense reimbursement fraud at my club? A Expense reimbursement is just one of many areas in a club environment where fraud can occur. Although no system is foolproof, sufficient controls can be put into place so that the opportunities to commit
Q What is total cost of ownership and how is it calculated? A When comparing product options to purchase, it is important to consider the item’s total cost of ownership (TCO). TCO takes into account the upfront cost of an asset plus the operational cost for
In October 2014, the United States Bankruptcy Court for the District of New Jersey handed down an opinion that involved a Chapter 11 reorganization of an individual who was a resigned member of a country club. Companies in bankruptcy may liquidate or reorganize, but individuals
<div class="nw_lotus" data-mce-style="height: 0; line-height: 0; font-size: 0; background-color: transparent;" style="color: The Internal Revenue Service (IRS) and state agencies are increasing their enforcement actions against employers with respect to worker classification issues. In recent years, the worker classification issue has become an extremely hot topic
While there are many reasons a golf club may decide to make updates and improvements to its course and surroundings, two specifically stand out: making the game more fun and attractive to players, and the natural wear of a course requiring attention. Members of the
A CAUTIONARY TALE A great example of poor member communication derailing a capital project came from a membership sales manager from an affluent golf club. She asked to remain anonymous, so let’s just call her “Mrs. Smith” from “The Well-Intentioned Golf Club.” Smith shared the