Through his leadership in directing the transformation of The Landings Golf & Athletic Club, Steven Freund quickly proved he was much more than a “hotel guy.” As he concluded his remarks when accepting The James H. Brewer Award during the National Club Association’s 2024 National
The Chairman of the Selection Committee for the Excellence in Club Management Awards describes the process that leads to the industry’s most prestigious recognition. With the nomination and judging process for the 2025 ECM Awards now underway, Club Trends spoke with Joe Krenn, CCM, CCE,
While the pandemic posed unprecedented obstacles for sustaining performance excellence, results of a new Pulse Survey show clubs have been more than up to the task. Management is evolving. New trends and insights provided by innovative strategies, new technology, societal shifts For the Excellence in
The latest trends in workforce and workplace management are reshaping staff development in all organizations and having a direct effect on the way clubs find and retain top talent. Management is evolving. New trends and insights provided by innovative strategies, new technology, societal shifts and
EDITOR’S NOTE: The following chapter is an excerpt from Herb Lipsman’s book, “Caring (The Sequel): Valuable Insights Into Effective Club and Hospitality Management,” which offers wisdom and experiences on club management topics like conflict management, membership retention, board messaging, handling stress and more. Lipsman is
Consumers have made dramatic shifts due to the coronavirus pandemic and so have the facilities they occupy. Social distancing, or more aptly, physical distancing, has forced businesses and residences to rethink their layouts and purposes to accommodate new preferences and best practices. While the vaccine
As the coronavirus continues well into its second year of existence, businesses and individuals are making significant decisions to adjust to today’s sentiments and prepare for the future. These moves range from small (eating out) to large (moving to a less populated area). MOVING AROUND
The pandemic has shaped the way we behave as consumers and experts believe the effects may continue for many years. One example, as noted in the macro perspective, is that residential real estate sales are making headlines as consumers flock from large, populated cities to
With winter upon us and COVID-19 still here, (hopefully not for long), clubs must remain vigilant about the virus. Club facilities are still at risk for spreading sickness, especially indoors, so continue to take every precaution possible, such as wearing masks, washing hands and physical
Crisis Brings Lessons on What it Means to be Member-Centric and Why it Matters “It’s only when the tide goes out that you discover who’s been swimming naked.” The gist of that famous Warren Buffet quote is that adverse conditions tend to expose the flaws