IN MY ROLE with the National Club Association (NCA), I have the good fortune of speaking with club managers across the country nearly every day. I have also served on the board of my country club for the past eight years, so no matter the
The Diversity, Equity and Inclusion (DEI) Committee of the National Club Association (NCA) developed talking points and a DEI blueprint as a guide for clubs to use in their own DEI efforts. These documents are a starting point for clubs and should be considered, customized
Let’s say employees at your club are represented by a labor union, perhaps it’s the kitchen staff or the grounds crew. You’ll typically have a wide array of employment terms and work rules spelled out in a collective bargaining agreement. For example, wage classifications and
Baltimore Country Club (BCC) in Maryland was experiencing an all too familiar problem: too many job openings with too few applicants. While being incredibly active with online job sites, the needle wasn’t moving, and the staff was growing tired. BCC COO and General Manager Kent
Clubs are struggling with an unprecedented labor shortage. As a result, more clubs are turning to foreign nationals to fill vacancies. It was not long ago that the only clubs that utilized foreign nationals were larger ones in traditional seasonal areas (e.g., Southeast Florida, Nantucket,
There has been a lot of talk about inflation since the passage of the recent stimulus measures injected trillions of dollars into the economy. Workers are demanding higher wages and can do so due to the sharp increase in demand as the economy recovers and
As the economy continues to experience labor shortages and COVID-19 vaccine mandates, private sector unions that for decades saw membership declines had gains in 2020. The Bureau of Labor and Statistics reports that the percentage of American workers who belong to a union showed an
During our search and consulting assignments we are often asked to advise the club on compensation packages, either to formulate an attractive package for a new manager or to evaluate whether their current manager’s compensation is keeping up with the market. In either case, clubs should regularly
There are many good reasons for private membership clubs to conduct background checks on applicants for employment as well as on applicants for membership. In the case of employees, background checks may even be legally required in certain circumstances: For instance, industry-specific laws require background checks for employees in
“Compassion is passion with a heart.” Anonymous It is clear to all of us that our clubs do much good for our members and the society at large. Some of my best memories are times spent at private clubs for holiday dinners with family and